How to Get Rid of White Box on Firestick

If you’re encountering the pesky issue of a white box on your Firestick’s screen, don’t fret! This common problem can be resolved with a few straightforward steps.

In this guide, we’ll walk you through the process of eliminating that irksome white box and getting back to enjoying your favorite content seamlessly.

Troubleshooting the White Box Issue

  1. Check Your Connections

    Ensure that all cables and connections to your Firestick and TV are snugly and securely plugged in. Sometimes, a loose connection can lead to unexpected display issues.

  2. Restart Your Firestick

    Often, a simple restart can work wonders. Navigate to the Firestick’s settings, choose “Device” or “My Fire TV,” and select “Restart.” This action can help refresh the system and rectify minor glitches causing the white box.

  3. Update Your Firestick

    Outdated software can be a culprit behind various problems, including display issues. Check for software updates by going to “Settings,” then “Device” or “My Fire TV,” and selecting “About.” If an update is available, install it and see if it resolves the white box problem.

  4. Adjust Display Settings

    Incorrect display settings might trigger anomalies like the white box. Access the Firestick’s settings, go to “Display & Sounds,” and fine-tune the display settings according to your TV’s specifications. Experiment with different resolutions to see if the issue disappears.

  5. Clear App Cache

    If the white box appears when using a specific app, the app’s cache might be the culprit. Go to “Settings,” select “Applications,” then “Manage Installed Applications.” Find the troublesome app, choose “Clear Cache,” and restart the app.

Frequently Asked Questions

Why is a white box covering part of my screen on Firestick?

The white box issue can arise due to various reasons, such as loose connections, software glitches, or incorrect display settings.

Is the white box problem specific to certain apps?

Not necessarily. The white box can appear across various apps and even on the Firestick’s home screen.

Will restarting my Firestick erase my data?

No, a simple restart won’t erase your data. It’s a safe troubleshooting step to refresh the system.

How can I prevent similar issues in the future?

Regularly updating your Firestick’s software and checking for app-specific updates can help prevent such problems. Also, ensure your connections are secure.

What if none of the troubleshooting steps work?

If the issue persists after trying the mentioned solutions, you might consider reaching out to Amazon customer support for further assistance.


Dealing with a white box on your Firestick’s screen can be frustrating, but armed with the right troubleshooting steps, you can swiftly get rid of the issue. Remember to check your connections, restart your Firestick, update its software, and adjust display settings as needed. By following these steps and understanding the potential causes, you’ll be back to enjoying your favorite shows and movies without any white box distractions.

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